Work order management module is used to carry out both planned and reactive maintenance. The module employs screen alerts, filters, and search tools to group customers based on specific requirements. The tool is used to ease the work order cycle through the use of automated communications that improve service delivery. The planned preventive maintenance feature in the module is used in the full lifecycle of the maintenance. Accordingly, the module ensures the timely completion of tasks ahead of the planned time. The help desk has appealing features such as easy user interface portals, and use of live alerts that enable monitoring of customers. The management of the planned maintenance and automation of workflows ensures customer requests are supported by the required processes.